Twilio Gold Partner
The only Twilio Gold Partner in Italy
Exelab designs and implements Twilio solutions for large enterprises with the level of access and expertise that only a Gold Partner can offer.
Gold Partner
What it means for the client
Gold is the highest tier in Twilio's partner program. There are around 70 in the world. In Italy, there is only Exelab.
Certified technical expertise, validated enterprise implementations, and a relationship with Twilio that goes beyond the commercial. Since 2026, Exelab is a member of the Twilio Partner Advisory Board, with direct visibility into the product roadmap. For the client: access to features before public release, direct technical support, and architectures validated by the vendor.
Three areas of intervention, one platform,
one partner certified at the highest level.
Omnichannel contact center
Channels multiply, the customer experience fragments.
Twilio Flex unifies voice, WhatsApp, SMS, chat, email, social, and video in a single programmable platform. Agents see the customer, not the channel. Routing is intelligent, SLAs automated, performance measurable in real time. Exelab designs and implements solutions based on Twilio Flex: from architecture to production, from CRM integration to flow customization.
Explore the omnichannel contact center >>AI virtual agents
Virtual agents built on Twilio Conversation Relay
Understand context, access CRM data, handle complex interactions across voice and messaging, qualify leads, resolve issues, and know when to transfer to a human operator. Not template chatbots: systems running in production on real channels.
Explore virtual AI agents >>CRM, communication, AI: the closed loop
Every conversation updates the profile in the CRM.
Every CRM data point powers the next interaction. AI analyzes patterns, anticipates needs, suggests actions. This loop transforms the contact center from a cost center into a value generator. Exelab is a HubSpot Elite Solutions Partner and Twilio Gold Partner: the two platforms that make up the customer-facing ecosystem of large enterprises.
Twilio integration
in communication processes
for the fintech lending arm of the Admiral/ConTe group: voice and messaging flows connected to the CRM for a complex financing journey with full traceability.
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A way of working that produces results
Evolved
We design Twilio solutions for large Italian enterprises. Contact center, virtual AI agents, omnichannel communication. As the only Gold Partner in Italy and a member of the EMEA Partner Advisory Board, we operate with a level of access that has no equivalent in the Italian market.
Explore the solutions >>
Powerful
The only Twilio Gold Partner in Italy. Certified expertise across Flex, Conversation Relay, Messaging, Voice, and Video.
Let's talk >>