The Future of Loyalty in the Data Era
Increasingly sophisticated and personalized customer experiences...
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The Future of Loyalty in the Data Era
Increasingly sophisticated and personalized customer experiences...
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How artificial intelligence is revolutionising customer relations
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A new horizon for CRM
Automation and integration: apps
100% digital, fast and paper free processes
A new standard based on AI and HubSpot
Integrated and optimized e-commerce management with HubSpot
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Go to the BlogIn primo piano
The Future of Loyalty in the Data Era
Increasingly sophisticated and personalized customer experiences...
Read moreAbout Us
Innovation, excellence, technology: at Exelab we design the future of business processes
Exelab and The Client Group: an operational synergy to raise customer experience to the highest level
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Exelab Solutions
Insights
Go to the BlogIn primo piano
The Future of Loyalty in the Data Era
Increasingly sophisticated and personalized customer experiences...
Read moreEnterprise Technology
Enterprise Solutions
Recent Publications
Whitepaper
How artificial intelligence is revolutionising customer relations
Download the WhitepaperHubSpot
Extra
A new horizon for CRM
Automation and integration: apps
Discover
100% digital, fast and paper free processes
A new standard based on AI and HubSpot
Integrated and optimized e-commerce management with HubSpot
Exelab World
Where ideas and innovation meet
Texts to meet tomorrow's challenges
Discover our insights: visit the blog
Latest updates
Insights
Go to the BlogIn primo piano
The Future of Loyalty in the Data Era
Increasingly sophisticated and personalized customer experiences...
Read moreAbout
About Us
Innovation, excellence, technology: at Exelab we design the future of business processes
Exelab and The Client Group: an operational synergy to raise customer experience to the highest level
Careers
We are always looking for talent ready to make their mark: explore our opportunities
We're hiring!Exelab is an official partner of
Events
Discover our EventsMost Recent Event
Technology Partnerships
HubSpot, Twilio, and AWS: three platforms that together cover CRM, omnichannel communication, and cloud infrastructure.
Third Elite Solutions Partner in Italy, with organic growth from 2018 to today.
Every client, every project, every result built from the inside, no portfolio acquisitions. Partner in 2018, then Platinum, Diamond, and Elite on January 30, 2026. Hundreds of enterprise implementations, a rating of 5.0 out of 5.0 with 15 verified reviews, and 12 proprietary applications on the HubSpot Marketplace. For the client, this means access to HubSpot Solutions Architects, product previews, co-marketing with the vendor, and certified expertise across all Hubs and Breeze AI.
The only Twilio Gold Partner in Italy, member of the EMEA Partner Advisory Board since 2026.
There are approximately 70 worldwide. Exelab contributes to Twilio's European channel strategy with direct visibility into the product roadmap. Certified expertise in Flex, ConversationRelay, Messaging, Voice, and Video. Key clients include DentalPro with virtual agents operational across approximately 300 clinics, cited in the Twilio Q4 2025 earnings presentation, and ConTe.it Prestiti. For the client, this means early access to features and products, direct technical support from the Twilio team, and vendor-validated architectures.
Enterprise cloud infrastructure for solutions that require it.
Cloud architecture expertise, scalable infrastructure, and enterprise services on Amazon Web Services. Cloud-native deployments, environments for AI agents in production, and high-availability architectures.
Three platforms working together as a single ecosystem.
The CRM (HubSpot) manages customer data. The communications platform (Twilio) manages interactions. The cloud infrastructure (AWS) hosts custom solutions and AI agents. When the three layers work together, the result is an integrated customer-facing digital ecosystem: every interaction generates data, every piece of data enhances the next interaction, and AI orchestrates it all.