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The Future of Loyalty in the Data Era
Increasingly sophisticated and personalized customer experiences...
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Innovation, excellence, technology: at Exelab we design the future of business processes
Exelab and The Client Group: an operational synergy to raise customer experience to the highest level
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Insights
Go to the BlogIn primo piano
The Future of Loyalty in the Data Era
Increasingly sophisticated and personalized customer experiences...
Read moreEnterprise Technology
Enterprise Solutions
Recent Publications
Whitepaper
How artificial intelligence is revolutionising customer relations
Download the WhitepaperHubSpot
Extra
A new horizon for CRM
Automation and integration: apps
Discover
100% digital, fast and paper free processes
A new standard based on AI and HubSpot
Integrated and optimized e-commerce management with HubSpot
Exelab World
Where ideas and innovation meet
Texts to meet tomorrow's challenges
Discover our insights: visit the blog
Insights
Go to the BlogIn primo piano
The Future of Loyalty in the Data Era
Increasingly sophisticated and personalized customer experiences...
Read moreAbout
About Us
Innovation, excellence, technology: at Exelab we design the future of business processes
Exelab and The Client Group: an operational synergy to raise customer experience to the highest level
Careers
We are always looking for talent ready to make their mark: explore our opportunities
We're hiring!Exelab is an official partner of
Events
Discover our EventsMost Recent Event
Dear Client,
Exelab S.r.l., as Data Controller, processes your personal data in compliance with the general principles and specific provisions of Regulation (EU) 2016/679.
In accordance with Article 13 of the aforementioned Regulation, we inform you of the following characteristics of the processing, as well as the rights granted to you under the law.
The Data Controller collects and processes the following personal data relating to the data subject, who is a client of the company:
The Data Controller collects and processes the personal information of the data subject for the following purposes:
Within the scope of the service provision, the Data Controller acts as a Data Processor for all data the client inputs into the applications and services provided. The relationship between the client and the processor is regulated by specific addenda to the contracts.
The data collected for these purposes will be used exclusively for the purposes related to the proper provision of the service. These data will not be disclosed and will only be shared with sub-processors (appointed as sub-processors) necessary for the provision of the service (e.g., providers, hosting services, technical partners).
The personal data of the data subject are processed both in paper form and electronically (e.g., through the use of databases, application software).
The Data Controller retains the personal information of the data subject only for the time necessary to achieve the purposes for which it was collected and processed or for the period required by specific applicable legal provisions. In particular, the client’s personal data will be retained by the Data Controller for ten years from the termination of the engagement, in line with the terms established by current regulations.
The personal data of the data subject may be accessed by employees of the Data Controller who require it to manage the client relationship, particularly administrative personnel and project execution staff. Our employees have been trained and instructed on the legal provisions for protecting personal data.
The Data Controller shares the data subject’s personal information with certain third-party suppliers who assist in managing the client relationship. In particular, these include third parties engaged for task management (e.g., external professionals) and for accounting and tax matters (e.g., banks, consultants, audit firms).
Should any third-party supplier have access to the data, it will do so in compliance with applicable data protection laws and in accordance with the instructions given by the Data Controller in the designation acts as External Processor. The Data Controller does not share personal information with other third parties without the data subject’s consent, unless required by law or a competent authority (e.g., in cases where it is necessary for national security or public interest reasons).
Providing personal data is optional; however, refusal to provide such data makes it impossible to establish and manage the relationship between the parties.
The data of the data subject will not be transferred outside the European Economic Area.
Regulation (EU) 2016/679 guarantees the data subject specific rights (Articles 15-22). For each processing activity, the data subject has the right to:
In specific circumstances, the data subject may also exercise the following rights:
The data subject can exercise these rights at any time by contacting Data Controller at the following addresses:
Exelab S.r.l., Via Angelo Poliziano, 43 – 00184 Rome, privacy@exelab.com - Certified Email (PEC): exelab@pec.it
The Data Protection Officer (DPO) is Comesifa Srls, represented by Francesco Loppini, who can be reached at the following email address: dpo@exelab.com.
The Data Controller will ensure a response within the timeframes established by the law.