Exelab Joins the 2026 Twilio Partner Advisory Board

The only Italian partner selected for Twilio's global strategic forum on conversational AI.

Exelab has been selected to join the Twilio Partner Advisory Board (PAB) in 2026, an invitation-only global forum that brings together Twilio's most strategic partners to help share the future of AI-based customer engagement. 

Chosen by Twilio's Partner and Product Leadership Team, Exelab joins a select group of around 40 global partners representing key regions worldwide. Exelab is the only Italian company selected in the EMEA region and one of the few Twilio Gold Partners globally, the highest level of partner recognition. 

The 2026 Vision: Scalability and Co-Innovation

The Partner Advisory Board represents a major evolution in Twilio's partner stategy, placing system integrators and technology partners at the center of product innovation and go-to-market direction.

2026 marks the year of scalability for the Twilio ecosystem. Through the Advisory Board, selected partners will directly contribute to defining Twilio's roadmap, ecosystem programs, and innovation priorities.

Why Exelab

Exelab's invitation reflects its leadership in conversational AI and omnichannel customer engagement, with enterprise projects that integrate CRM, intelligent automation, and large-scale personalized communications, delivering measurable business impact. 

Exelab has established itself as a trusted partner for Twilio Flex implementations and for the integration of advanced conversational AI into complex enterprise environments. 

As a member of the Board, Exelab will benefit from:

• Early access to Twilio product innovations 
• Direct collaboration with Twilio's project and partnership leadership
• A two-way strategic dialogue influencing product roadmap and go-to-market strategies

These advantages translate into concrete benefits for Exelab's Italian and European enterprise clients, including faster adoption of emerging AI capabilities and deeper insight into the future of customer engagement. 

"Being selected for the Twilio Partner Advisory Board 2026 is a significant recognition of the work we've done in bringing concrete innovation to enterprise customers. As the only Italian partner in this global forum, we can actively contribute to the evolution of AI-based customer engagement while ensuring our clients early access to the technologies that will define the future of digital communications."

- Emanuele Caronia, CEO and Founder

 

Among the World's Leading Twilio Partners

The 2026 Partner Advisory Board brings together System Integrators and Technology Partners from North America, Latin America, EMEA, and Asia-Pacific. Exelab stands alongside major international players, contributing a distinct Italian and European perspective a truly global strategic initiative.