As the first signs of emergence from the Covid-19 crisis became evident, the early part of 2022 had businesses hoping for the reestablishment of economic and social balances to pre-pandemic levels.
Today, Western companies are clashing with significant political-economic events; events that have caught businesses off guard, also due to this initial optimism.
The impact on consumer habits and market trends cannot be ignored: faced with the need to respond, decision-making bodies of large organizations, particularly CIOs, CFOs, and CMOs across different sectors, are setting counter-strategies that seem to have a lot in common.
Confirmation Bias in Marketing and its impact on consumers today
When widespread optimism meets negative external events, reactions related to a positive confirmation bias are easy to notice.
This is the psychological reaction where there's a tendency to select almost exclusively positive information, ignoring the objectivity of data and indicators related to an assumption.
In the report "The Chief Marketing Officer, Third Quarter 2022," Gartner identified a confirmation bias shared by managers and VP marketing throughout 2022, whereby predictions about economic recovery dynamics (especially for sectors most affected by the pandemic) were partly skewed.
Specifically, a representative sample of large global companies reported increasing budgets and resources for marketing operations.
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Percentage of Revenue allocated to the Marketing budget from 2018 to this year.
From: The Chief Marketing Officer, Third Quarter 2022, Gartner
The lack of agile planning resulted in a resource allocation that had to confront the current:
- Inflation rates of 7.7% in the USA, 10.6% in Europe, and 12.6% in Italy, updated between October and November 2022 (Rate Inflation).
- Interest rates on major refinancing operations, marginal refinancing operations, and deposits at the central bank increased respectively to 2.00%, 2.25%, and 1.50% on November 2, 2022 (ECB).
- Consumer confidence rate is negative, updated in November of this year with a score of 90.1 in Italy, where the neutral value is 100 (though it's estimated to rise to 98.1 in the same month). (Istat)
Statistics largely attributable to 3 main events:
- The Ukrainian-Russian conflict and, particularly, the intensification of material scarcity that began during the Covid-19 period.
- The legacy of the pandemic, an ongoing phenomenon.
- The rise in inflation and the overall increase in prices of primary and consumer goods (with particularly concerning Price Level Indexes already by mid-year for Northern Europe and above average in Italy). (Eurostat)
Impact on profitability in the European market: the post-pandemic and post-Ukrainian conflict situation
The two major events of the last three years, Covid and the Ukrainian-Russian conflict, also had significant consequences on shareholders' dividends in almost all sectors:
Percentile change in shareholder dividends on a global scale from February 19 to July 2022
Percentile change in shareholder dividends on a global scale from February 19 to July 2022
From: McKinsey, "A defining moment: How Europe’s CEOs can build resilience to grow in today’s economic maelstrom," 2022
Rise in Prices and Consumer Concerns in Europe
The most significant concern for consumers is the price increase.
From: European Consumer Pulse Survey, 2022, McKinsey
Reacting: The offensive phase has common variables for large organizations
In interviews with CMOs and VP marketing from various sectors, Gartner gathered valuable feedback to understand what countermeasures companies are adopting in the latter part of 2022:
"Digital tools and engagement will not only remain over time but will increasingly become pivotal in deciphering the uncertainty inherent in many historical phases. This is not just about the client side but especially about how work is done within an organization." (Insurance sector)
"The pandemic reminded us that we had lost sight of the fact that every plan, to succeed, must be built to change and adapt quickly to conditions." (Healthcare sector)
Digital technology spending planning for CFOs - July 2022
Percentage of CFOs from cross-sector companies between $50 million and $100 billion in revenue
Earlier shifts in budget allocation were focused on technological innovation by the end of Q2 this year (from Gartner, "9 C-Suite Actions to Emerge Stronger During Recession," 2022).
"The decline in demand inevitably leads us to reallocate the budget towards more traceable performance marketing" (Retail sector)
"We will plan on agile models rather than holistic plans as done in the past" and "We are increasing marketing investments rather than limiting expenses. We see this period as an opportunity to make our voice heard even more and get a larger market share" (respectively for insurance and finance).
In summary: companies aim to achieve more careful tracking of budget plans, along with strengthening marketing operations with technology and digitization, also to shape more flexible and agile organizations.
Transition to More Efficient Technological Ecosystems
Embarking on a transformation towards more agile organizations and more efficient technological ecosystems does not strictly mean comparing different technological solutions and choosing the cheapest.
Making the organization flexible and the processes traceable means, for example, studying the business in relation to questions like:
- How radically are the tools currently in use connected to processes?
- How much do they cost the organization and how much would it cost to replace them?
Following analytical procedures like Need Gap Analysis, useful to determine the discrepancy between current processes and expected results.
Innovation Priority / Gaps
People, Partner, Workflows, Tools
From: Gartner, "The Chief Marketing Officer, Third Quarter 2022"
What companies can do today to adapt to unstable markets is to start understanding if and how digitization and process monitoring can take shape.
Finally, knowing that replacing, maintaining, and/or modifying the current tech stack are operations with a significant impact on the organization, ROI variables, time, resources, and people involved will now have to guide this true evolutionary step more than ever.