In the highly regulated financial landscape, creating a native digital product posed a significant challenge.
By adopting a results-driven approach and embracing HubSpot CRM, ConTe.lt Prestiti successfully established a robust data and process infrastructure, optimizing customer relationships and unlocking the full potential of their marketing, sales, and customer service efforts.
With complete integration of HubSpot CRM and over 15 different systems, ConTe.lt Loans ensures seamless and streamlined processes through a single, user-friendly interface, delivering a simple and effective user experience for their operators.
Seamless Integration of
(API Layer) Seamlessly Directing and Managing System Communications
Centralizing User Information for Effortless Management
Francesco Cristofaro - Head of IT and UX at ConTe.It Prestiti
The company originated from an idea developed within the innovation department, "Innolab," of ConTe.lt, which has been providing digital insurance products for cars and motorcycles online since 2008.To expand its offerings in the Italian market, the Admiral Group established ConTe.lt Prestiti. Since 2020, a dedicated team has been working on creating an online financial product that can provide the Italian market with 100% digital, fast, and user-friendly personal loans.
Traditional legacy systems often hinder seamless integrations with proprietary software and external portals, presenting seemingly insurmountable obstacles.
Key features include:
with a fully online loan application process
for every application
The Exelab dream team collaborated closely with ConTe.lt Prestiti' tech wizards, orchestrating a
cutting-edge cloud magic
With HubSpot as their supercharged control center, they harnessed cutting-edge cloud magic to connect 15 unique systems into a harmonious symphony of efficiency.
Exelab's genius custom solutions transformed ConTe.lt Prestiti' customer-facing experience, unleashing a tidal wave of productivity in both pre and post-sales. Say goodbye to clunky tools and elusive data – now, all the key info is at their fingertips, empowering them to conquer every challenge with finesse.
two months since the platform's grand debut
danced to the rhythm of automation, captivating marketing campaigns, and lightning-fast support ticketing.
each with their own role and access privileges, united to master every twist and turn of the exhilarating customer journey.
Their collaboration revolves around HubSpot CRM, empowering every user responsible for nurturing customer relationships to excel in their role. The loan application process seamlessly integrates with HubSpot, enabling personalized sales, marketing, and customer service activities at every step.
Exelab has developed a bespoke website using HubSpot's powerful CMS, ensuring a flawless user experience and real-time data flow. This enables proactive analysis of user behavior and empowers data-driven strategies for sales, marketing, and customer service.
Moreover, Exelab's expertise in UX/UI design has created a seamless and user-friendly loan application journey. The CRM has been customized to meet specific client needs, enabling smooth communication with management systems and consolidating all crucial information within HubSpot for streamlined process management.
Through targeted consultancy, Exelab has optimized sales and customer relationship processes, aiming to boost conversions, streamline workflows, and enhance operational efficiency. Inbound and outbound processes have been seamlessly integrated with the client's management system, while customer service activities have been fine-tuned for maximum team efficiency, all within the comprehensive CRM framework.
Emanuele Caronia - CEO at Exelab
It's HubSpot's solution for managing all marketing processes and marketing automation. It includes tools for:
It's HubSpot's solution for managing all sales processes. It includes tools for:
It's an extremely versatile tool to create websites of any complexity deeply integrated with the CRM. It includes tools for:
It's the HubSpot module that allows you to synchronize, clean, and take care of the data present in the database and to automate business operations. It includes tools for:
It's HubSpot's module for managing all customer service processes. It includes tools for managing:
to understand the needs and behaviors of your customers
is a priority for creating and strengthening customer relationships and enabling business scalability. Discover how to drive growth and innovation aligned with your company's business objectives through HubSpot.