Exelab is proud to be the first Italian company to achieve the prestigious Twilio Gold Partner status, joining an exclusive global circle of distinguished companies. This milestone acknowledges Exelab's deep expertise, continuous innovation, and tangible impact delivered to clients across all sectors.
Achieving Global Recognition Through Proven Excellence.
Gold Partner status represents the highest level of recognition awarded by Twilio. It is reserved exclusively for organizations demonstrating profound technical expertise, a proven track record of successful implementations, and consistent delivery excellence. Exelab stands as the first and only Italian company to reach this achievement, positioning itself at the forefront of cloud communication solutions on a global scale.
In practical terms, this recognition allows for greater integration with Twilio’s innovation roadmap. For Exelab clients, this translates into certified technical expertise and priority access to the latest advancements from Twilio, particularly those leveraging artificial intelligence in communication.
Exelab’s growth strategy has always been clearly defined around three pillars: an agile technological approach tailored to the enterprise world, a high degree of specialization and operational excellence, and the execution of impactful projects with measurable results. Since its inception, Exelab has consistently invested in technologies aimed at improving efficiency and scalability internally as well as for client organizations. These foundational principles are reaffirmed by Twilio’s Gold Partner status, further enhancing Exelab’s ability to deliver intelligent, customized communication solutions that increase efficiency, flexibility, and impact for its clients.
“Being named a Gold Partner by Twilio represents a significant achievement for Exelab and for the Italian market. With a growing demand for cloud-native and omnichannel solutions, Exelab is ready to support companies in their digitalization journey…”
- Emanuele Caronia, CEO di Exelab
At the Forefront of the Future: Exclusive Access to Twilio's Cutting-Edge Innovations.
Achieving Gold Partner status comes at an especially advantageous time for Exelab and its clients. Over the past twelve months, Twilio has accelerated its focus on artificial intelligence, developing solutions that make human-machine conversations increasingly natural and secure. As a Gold Partner, Exelab has gained priority access to these technologies. One example is the ConversationRelay system, enabling the creation of voice assistants capable of understanding context, adjusting conversational tone, and seamlessly transferring calls to human operators when necessary, significantly reducing waiting times and operational costs while enhancing service quality.
Exelab clients will thus benefit not only from privileged access to new solutions before their general market release but also from deep expertise in Twilio’s industry-leading communication systems, allowing for highly customized solutions tailored precisely to clients' specific business needs.
“Twilio's unwavering focus on innovation aligns perfectly with Exelab's philosophy. We have consistently invested in research and development to ensure our clients have access to state-of-the-art solutions that remain competitive in an ever-evolving socioeconomic context.”
- Emanuele Caronia, CEO di Exelab
More Than Implementation: We Build the Future.
Becoming a Twilio Gold Partner is much more than a certification for Exelab. It represents years of focus and expertise in crafting digital ecosystems ready for the future through strategic deployment of cloud communication technologies. Exelab’s approach transcends mere technical implementation, starting from core business objectives and emphasizing automation, scalability, and data-driven orchestration to ensure continuous improvement and strategic alignment.
Exelab’s innovative technology stack includes:
Building Smarter Communication Together.
Being the first Italian company to attain Twilio Gold Partner status is not merely an accolade—it is a clear indicator of future opportunities. Exelab continues to be recognized as a trusted partner for businesses, solidifying its leadership position in next-generation intelligent communication solutions. Companies looking to enhance their communication capabilities are invited to explore the new opportunities offered by the partnership between Exelab and Twilio.
Exelab is a systems integrator of excellence, specializing in the development of integrated technology solutions to improve the experience of users, whether they are customers or employees of the company. With strategic partnerships that include HubSpot, AWS, Databricks and Twilio, the company specializes in implementing complex projects for the enterprise world, ranging from CRM to Marketing Automation, Omnichannelality to Artificial Intelligence. The company's mission is to bring the best technologies to the heart of large companies, promoting innovation focused on business objectives. Exelab's strategy is based on three main pillars: bringing a lean technology approach to the enterprise world; maintaining a very high level of specialization and operational excellence; and delivering high-impact projects. Since its establishment, Exelab has been continuously investing in proprietary technologies aimed at improving its efficiency and scalability for itself and its client companies.
ddl studio: innovationteam@ddlstudio.net
Mara Linda Degiovanni: +39 3496224812
Sabrina Barozzi: +39 333 6158644
Michela Ravalico: +39 340 7446083